Government Coordination in Implementing Digital Innovation-Based Health Malpractice Investigations in DKI Jakarta Province
DOI:
https://doi.org/10.61455/sicopus.v4i03.603Keywords:
digital innovation, government coordination, medical malpractice, investigation, dki jakarta provinceAbstract
Objective: This study aims to analyze governmental coordination in the investigation of medical malpractice specifically within the context of digital innovation in DKI Jakarta Province; to identify factors facilitating or hindering such coordination; and to formulate strategies to strengthen coordination and enhance the effectiveness of health law enforcement. Theoretical framework: The study employs George R. Terry’s Coordination Theory, which emphasizes the importance of goal alignment, task distribution, communication, and inter-agency synchronization, alongside Digital Innovation Theory, which explains the use of digital technology to improve organizational governance effectiveness. Literature review: Previous research has generally addressed medical malpractice from the perspectives of criminal law, professional ethics, or patient protection; however, studies regarding the integration of governmental coordination with digital innovation in the investigation process remain limited. Method: This study utilizes a qualitative method with a descriptive approach based on a constructivist paradigm. Data collection involved primary sources (interviews, observations, and documentation) and secondary sources (laws and regulations, policy documents, and scholarly literature). Results: The study reveals that while governmental coordination is supported by adequate regulations, implementation faces obstacles such as fragmented authority, weak cross-sector communication, a lack of integrated information systems, and suboptimal use of digital technology to support investigations. Implications: The findings recommend regulatory harmonization, the development of cross-sector standard operating procedures, the establishment of a permanent coordination forum, the integration of digital platforms, and human resource capacity building to strengthen investigation effectiveness. Novelty: This study proposes the Digital Collaborative Investigation Model (DCIM), a digital innovation-based governmental coordination model that integrates regulations, institutional frameworks, digital information systems, and human resources to achieve medical malpractice investigations that are more effective, transparent, collaborative, and accountable.
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